FAQ

  • What types of bikes do you build?

    We focus solely on adventure minded cyclists who are looking for specific solutions for bike-packing and long distance mixed surface riding.

  • What is your order process?

    It all starts with an email. Use our contact form or email us directly at lee@artisancycles.com. Nothing complicated, just a little about yourself and what kind of bike you are interested in. This starts our conversation.

  • Do you require a deposit to get started?

    A deposit locks in your spot in the build queue. Deposit is based on your specific build. A deposit of $1000 for a frame-set (frame, fork, seat-post, seat-post clamp, headset, stem) and $2000 for complete builds. Lead time begins when the deposit is received. Lead times cannot be guaranteed due to component and material availability.

  • What is your current lead times?

    As of October 1, 2023 the lead time is one year from the time of deposit.

  • What warranty do you offer?

    Artisan Cycles, LLC warrants to the original owner that our frames are free from material and workmanship defects for 5 years from delivery date. Our warranties remain affective for as long as Artisan Cycles, LLC is in business. The warranty will be void if the defect is directly related to personal misuse, abuse, alteration, modification, improper assembly, improper maintenance. Our warranty is applicable solely to the original owner and is not transferable in any form.